Managing Customer Expectations is accomplished through a series of workshops designed to help sales, service, support and management understand, clarify, manage, meet and exceed customer expectations -- throughout and beyond the sales cycle.  This program is offered using the Managing Customer ExpectationsSM program from InfoMentis. 

Relationship Management is a strategic account management process designed to change the perception of key executives in your key accounts so they perceive your organization as being instrumental to their business success.  As a part of an account management team, your support and service organization can have a profound impact on the long-term success of your client relationships.  This is program leverages these important support and service relationships and is delivered using Miller Heiman's Large Account Management ProcessSM (LAMP®) program.

Opportunity Management is a strategic planning process that analyzes each business opportunity identifying what you know, what you don't know, and the development of a sales strategy that defines what must be done to improve your chances of success for every sales opportunity.  The business development capabilities of support and service organizations are often overlooked.  This program is designed to unleash this hidden sales resource and is delivered using Miller Heiman's Strategic Selling® process.